Sales Consultant / USA

As an M-Files Sales Consultant, you will play a critical role in driving our success. You will need to become an expert in M-Files document management products, their configuration, integration and customizations. As have an outgoing personality with excellent communication skills that enable you to communicate directly with our potential customers.

Your daily tasks consist of:

  • Solving product configuration and integration issues and questions that our customers, resellers and personnel report to us. You will communicate directly with them using phone, ticketing system and remote tools
  • Giving recommendations of M-Files products towards potential customers
  • Implementing small scale customizations to our key customers
  • Keeping customers happy with prompt responses and excellent communication
  • Reporting product issues to development
  • Coordinating with different teams to solve issues in a timely manner
  • Performing knowledge management by creating instructions and articles of frequent issues and by training support personnel
  • Strong hands-on experience in IT
  • Experience with Windows environments and MS SQL databases and computer networks
  • Experience in a customer service role
  • Self-starter with excellent communication skills
  • Fluent speak and write in English, and also in Finnish if located in Finland.
  • Experience with technical problem solving
  • Scripting skills (VBScript, JavaScript)
  • Programming skills open up many opportunities towards advanced support (C++, C#)
Background in IT consultancy, technical support, software testing or application engineering will be considered as an advantage, as well as experience with document/content management systems.

EDUCATION: BSc or MSc in Information Technology or equivalent is required.

Deadline for applications: 8/31/2018

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